kazdopadne, dosiel dalsi mail od hannants, kde nepriamo priznavaju, ze minuly system uchovaval detaily o kartach na ich serveroch, napriek tomu ze user agreement tvrdil vtedy opak
stranku coskoro opat spustia aj s objednavkami.
Dear Customer,
Two of the investigations into our problem and have come back but failed to find anything significant.
We have analysed a lot (but not all yet) of the information our customers have sent us. We can confidently say that no information was captured as orders were transmitted. This means that we should be able to re-open the website quite quickly.
However it does mean that we still do not know how the data was accessed and so have to recommend that anyone who registered their card details on the NEW website CANCEL the card with their bank. We realise this is annoying, irritating, time consuming and inconvenient but we think it is the safest thing to do under these circumstances.
PLEASE CANCEL ANY CREDIT OR DEBIT CARD THAT WAS REGISTERED ON OUR NEW WEBSITE. (registered on or after March 23rd 2010)
We will re-open as soon as possible
with a new system that does not remember the card details. This will be annoying for our customers who order regularly and will not want to enter their card details each time but we think it is the best way to go at the moment.
This will mean that we will not be able to automatically send any back orders. We will NOT be cancelling any back orders and will send you all revised Back Order details as soon as we have decided on the best way to handle them. For the moment you can add any available items to your cart and then phone or fax your card details through. Then we can download the order from your cart and attach the card details. We will charge and despatch as soon as we can.
TELFORD SHOW ORDERS. To send us an order for collection at the show please add a Collect from show address with your name on as usual. Add what you want to buy to your cart as before BUT then email us to say it is there in your cart. We will then download it and have it ready for collection and payment at the show. You do not pay until you collect so we do not need any payment now. The country in the delivery address should be Collect from show NOT United Kingdom or any other country.
MAILORDERS. WE CAN NOW ACCEPT ORDERS THIS WAY. BUT ONLY THIS WAY PLEASE. Please put your order in the cart as normal then TELEPHONE or FAX us with your card details. We will then download your order and attach the card details to the order. We will then be able to process your order. Our email is not secure so we cannot recommend you send your card details that way though we know a lot of you will.
PLEASE DO NOT PHONE OR FAX OR POST YOUR ORDERS TO US AT THE MOMENT. WE ARE GRATEFUL FOR FOR YOUR ORDERS BUT CANNOT LOAD THEM TO THE WEBSITE AS QUICKLY AS YOU CAN.
We are sending this email via 2 methods so as to try and get it delivered. We apologise if you receive it twice.
We are still receiving immense amounts of support and help and we thank you all for it.
Best regards
Hannants.
Napsal: 28 říj 2010, 22:04